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Code of Conduct for General Health Services

A general code of conduct now applies to all Victorian health practitioners not regulated by AHPRA.
A copy of this code of conduct can be found here.
In summary, the Code of Conduct says that practitioners must:
  1. Provide services in a safe and ethical manner
  2. Obtain consent from their clients
  3. Display appropriate conduct when giving treatment advice
  4. Report concerns about treatment or care provided by other health care workers
  5. Take appropriate action in response to adverse events
  6. Adopt standard precautions for infection control
  7. Practice safely if diagnosed with infectious medical conditions
  8. Not make claims to cure certain serious illnesses
  9. Not misinform their clients
  10. Not practice under the influence of alcohol or drugs
  11. Modify or stop practicing if they have certain mental or physical impairments
  12. Not financially exploit clients
  13. Not engage in sexual misconduct
  14. Comply with relevant privacy laws
  15. Keep appropriate records
  16. Be covered by appropriate insurance
  17. Display information about this code and how to make a complaint.

I always uphold this code of conduct in my practice. However, if you are not satisfied with the service, please contact me. I take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with a response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
  • Fill out a complaint form online at hcc.vic.gov.au or
  • Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
© Rupert Hetzel
@ Arc Pilates  4 Oakover Rd, Preston |    p: 0451 396 116    |    e: contact@ruperthetzel.com.au